After receiving user complaint information
n the business system, AI-based products: user emotional journey map, less than months from birth to death. Business pain points Whether your business sells products or provides services, customer service/after-sales is a necessary part of the business, such as home appliance repairs, insurance claim applications, online shopping complaints, etc. Typically, enterprises use various customer service channels to receive and manage user requests. , customer service personnel will quickly search forrelevant work order records in the company's business operation system Afghanistan WhatsApp Number and take corresponding processing measures. Take Cigna Life Insurance as an example. When an insurance customer needs to apply for a claim, or follow up on the progress of the claim, the user can open the APP client provided by Cigna, and then use clicks or text input to provide information related to the claim in the interactive interface provided by the client. . After obtaining information in a similar way, the general enterprise operation system will classify and process it: If a
https://lh7-us.googleusercontent.com/JjH4RAl-EokWHCSy2HweF7RoxmLQsRn5n3q-sUhh4MO80pnMjEEd0B0WO8tCjDkN0C7zBva0DYG5QdjqBkd-RzzdxvgoizVVi_s1-WUE3vtq_RKF5vfFBvWcv0hNiOEJwCQV2RsdeqXi5mS1
service work order is created , the system will perform relevant functions according to the logic specified by the business process. For example, according to the customer's description of creating a service work order, the corresponding service type is determined, and then the preset business logic in the system determines the priority of this work order. Then the operation personnel will operate the system and assign the corresponding responsible person, so as to distribute it in sequence and process it as needed. If it is a tracking service order , the system
頁:
[1]